The majority of organizational issues are related to people and process. Without documented processes for your people to follow, you are not maximizing Return on Investment for the money you are spending on labor, which is likely your biggest Operating Expense in your organization.
This scenario is not uncommon. It’s often hard for business owners to prioritize the time it takes to get everything documented. As a result, they cannot objectively see where inefficiencies disrupt workflow, paralyze growth and impact results.